Terms of Service

Last updated: April 24, 2026

1. Introduction

Welcome to Nami Officiel (the "Website"), accessible at namiofficiel.com. These Terms of Service (the "Terms") govern your access to and use of the Website, as well as any purchase made through it.

By accessing, browsing, or placing an order on the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms, please refrain from using the Website.

Nami Officiel reserves the right to update or modify these Terms at any time. The version applicable to your order is the one in force on the date the order is placed.

2. Company Information

The Website is operated by Nami Officiel (the "Seller", "we", "us", or "our"). Full legal details, registered office address, company registration number, VAT number, and contact information are available on our Contact Information page and Legal Notices.

For any question regarding these Terms or your order, you can reach us through the contact details provided on the Website.

3. Eligibility

To place an order on the Website, you must:

• Be at least 18 years old or have the legal capacity to enter into a binding contract in your country of residence;
• Provide accurate, current, and complete information during the order process;
• Use the Website in compliance with all applicable laws and regulations.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion, particularly in cases of suspected fraud, abuse, or breach of these Terms.

4. Products

We make every reasonable effort to accurately describe and display our products, including photographs, colors, materials, dimensions, and composition. However, minor variations may occur due to screen settings, photography conditions, or manufacturing processes. Such variations do not constitute a defect.

Product availability is subject to stock on hand. In the event a product becomes unavailable after your order is placed, we will notify you promptly and offer a refund or an equivalent replacement where possible.

5. Prices

Prices are displayed in the currency indicated on the Website and are inclusive of applicable taxes (where applicable) unless otherwise stated. Shipping fees, customs duties, and import taxes are not included in the product price and are detailed separately at checkout or communicated prior to delivery, depending on the destination.

We reserve the right to modify prices at any time. The price applicable to your order is the one displayed at the time of order confirmation.

In the event of an obvious pricing error (for example, a price that is manifestly disproportionate to the actual value of the product), we reserve the right to cancel the order, even after confirmation, and to issue a full refund.

6. Orders

6.1 Order process

Orders are placed through the online checkout process on the Website. Before confirming your order, you are invited to review your cart, shipping address, billing information, and the total amount due.

Placing an order constitutes a binding offer to purchase the selected products under these Terms. The sales contract is formed once we send you an order confirmation by email.

6.2 Order confirmation

An order confirmation email will be sent to the address you provided. This email serves as proof of your order. We recommend keeping it for your records.

6.3 Order refusal

We reserve the right to refuse or cancel any order for legitimate reasons, including but not limited to: stock unavailability, failed payment authorization, suspected fraud, incomplete or incorrect information, prior disputes, or manifest pricing errors.

7. Payment

We accept the payment methods indicated at checkout. Payments are processed through secure third-party payment providers. We do not store your full payment card details.

Your order will only be processed once payment has been successfully authorized. In the event of payment failure, your order will not be confirmed and no contract will be formed.

You warrant that you are the lawful holder of the payment method used and that you have sufficient funds to cover the full amount of the order.

8. Shipping and Delivery

Shipping terms, delivery times, and associated fees are detailed in our Shipping Policy, which is incorporated into these Terms by reference. Please refer to that page for full information.

Delivery times are indicative and may vary depending on the destination, the carrier, customs clearance, and circumstances beyond our control. Delays in delivery do not entitle the customer to cancel the order or claim damages, unless required by applicable law.

For international orders, customs duties, import taxes, and any other charges imposed by the destination country are the sole responsibility of the customer.

Risk of loss and damage to the products transfers to the customer upon physical delivery of the products at the shipping address provided.

9. Right of Withdrawal and Returns

If you are a consumer residing in the European Union, you benefit from a legal right of withdrawal of 14 days from the date of receipt of your order, in accordance with applicable consumer law.

Returns, refunds, exchanges, eligibility conditions, and procedures are described in our Refund Policy, which is incorporated into these Terms by reference. Please consult that page for the full procedure, timelines, and conditions.

Items that are personalized, sealed for hygiene reasons and unsealed after delivery, or otherwise excluded by law are not eligible for return.

10. Warranties

In accordance with applicable law, our products are covered by:

• The legal warranty of conformity (garantie légale de conformité), which requires the seller to deliver goods in conformity with the contract and to be liable for any non-conformity existing at the time of delivery;
• The legal warranty against hidden defects (garantie des vices cachés), which protects the buyer against hidden defects in the sold item that render it unfit for its intended use or significantly diminish its use.

These legal warranties apply regardless of any commercial warranty that may be offered. To exercise these warranties, please contact us through the details provided on our Contact Information page.

11. Intellectual Property

All content on the Website, including but not limited to text, images, photographs, videos, logos, trademarks, designs, graphics, and software, is the exclusive property of Nami Officiel or its licensors and is protected by French and international intellectual property laws.

Any reproduction, representation, modification, distribution, or commercial exploitation of all or part of the Website's content, by any means and on any medium, is strictly prohibited without our prior written consent.

Purchasing a product does not confer any intellectual property rights over the designs, trademarks, or other protected elements associated with that product.

12. User Content

If the Website allows you to submit content (reviews, comments, photos, etc.), you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, display, and distribute such content in connection with the operation and promotion of the Website and our products.

You warrant that the content you submit does not infringe any third-party rights and is not unlawful, defamatory, offensive, or otherwise inappropriate. We reserve the right to remove any content at our sole discretion.

13. Privacy and Personal Data

Your personal data is processed in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect, use, and protect your information, as well as your rights under the General Data Protection Regulation (GDPR) and applicable French data protection law.

14. Liability

To the fullest extent permitted by applicable law, our liability is limited to direct damages resulting from a proven failure to perform our contractual obligations. We shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, loss of data, or loss of opportunity.

Nothing in these Terms limits or excludes our liability for fraud, gross negligence, willful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.

We shall not be held liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, transport disruptions, supplier failures, or government actions.

15. Website Availability

We make reasonable efforts to keep the Website available and functional. However, we do not guarantee uninterrupted, error-free, or secure access. The Website may be temporarily unavailable for maintenance, updates, or technical reasons.

We shall not be liable for any loss or inconvenience resulting from the Website's unavailability.

16. Links to Third-Party Websites

The Website may contain links to third-party websites or services. These links are provided for your convenience only. We have no control over the content, practices, or policies of these third parties and assume no responsibility for them. Accessing such websites is at your own risk.

17. Termination

We reserve the right to suspend or terminate your access to the Website, without notice and at our sole discretion, in the event of breach of these Terms, fraudulent or abusive behavior, or any other legitimate reason.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that most closely reflects the original intent.

19. Entire Agreement

These Terms, together with the Refund Policy, Shipping Policy, Privacy Policy, and any other policy referenced on the Website, constitute the entire agreement between you and Nami Officiel regarding your use of the Website and the purchase of our products.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with French law, without regard to its conflict of law provisions.

Any dispute arising from or related to these Terms, the use of the Website, or a purchase made through it shall be subject to the exclusive jurisdiction of the competent French courts, subject to any mandatory consumer protection rules applicable in the customer's country of residence.

Alternative dispute resolution

In accordance with French law, consumers have the right to use a free mediation service in the event of a dispute. You may contact the consumer mediator indicated on our Website or use the European Commission's Online Dispute Resolution platform, available at: https://ec.europa.eu/consumers/odr/

21. Contact

For any question regarding these Terms, your order, or any other matter, please contact us through the details provided on our Contact Information page.